Sidewalk damage is not always the property owner's fault. In some cases, the damage is caused by utility companies, private contractors, or even city contractors while working on nearby infrastructure. If this happens, it’s important to know your rights and the proper steps to take to ensure the responsible party handles the repair.
If your sidewalk was damaged by a utility company or private contractor, you may not have to pay, but you’ll need to take action by following these steps:
Document the Damage: Take clear photos, note dates, and save any related communication.
Contact the Responsible Party: If you know which company did the work, ask them directly to fix the damage. File a claim with the company’s claim department if they refuse to repair or reimburse.
Check for Active Work Permits: Call 311 and ask for the “Status of Active Street or Sidewalk Construction Permits” to find out which company might be responsible.
If you’re unsure who damaged the sidewalk, you can request a permit search (for a small fee) from:
Office of Litigation Services
Freedom of Information Law Unit (FOIL)
55 Water Street - 6th Floor, New York, NY 10041
Yes. In NYC, any contractor or utility company doing work near sidewalks must obtain a permit. These permits include a clear condition: they must restore any sidewalk damage caused by their work.
So, if a third party damages your sidewalk and fails to fix it, you may be able to file a complaint and request reimbursement or direct repairs.
If a city contractor damages your sidewalk due to negligence while working on other projects, they must fix it at no cost to you. You’ll only need to contact the local DDC Borough Office or call NYC 311 and ask for DDC (Department of Design and Construction) Services and Projects. If you want to file a damage claim against the city, you must do so within 90 days of the incident. Contact NYC 311 for help with filing a claim against the city, or rely on professional sidewalk contractors to guide you through proper repairs and compliance.
If someone else damages your sidewalk, you don’t have to bear the burden alone. Whether it's a private contractor, utility company, or a city agency, there are clear procedures in place to hold the responsible party accountable. Taking swift action and following the proper steps can save you time, money, and unnecessary stress.